Terms of Service

Version 2026-09-17-beta-1 · Effective 2026-09-17

Support and privacy: support@agendity.com

These terms cover the available features of Agendity’s limited, invitation-only beta, operated by Agendity, Inc., a Delaware corporation. Our company address is 529 Main Street, Charlestown, MA 02129, United States. Contact us at support@agendity.com for support, privacy and legal requests. The intended service includes a character creation workspace, generation services, hosted Player, APIs and integrations; features marked unavailable are not offered by this beta. Paid subscriptions are not enabled. These terms do not promise an unrestricted production service.

1. Your account

You must be at least 18 and legally able to enter a contract to create an Agendity account. If you use Agendity for an organization, you must have authority to act for it. Keep account details accurate, protect sign-in links and credentials, and tell us promptly about suspected unauthorized access. You are responsible for people you authorize to use your workspace, but not automatically responsible for a compromise caused by our failure to meet our obligations.

Your plan or signed order identifies the features, permitted usage and any agreed support or service levels. Features marked preview, beta or unavailable are not production commitments. A description of planned functionality does not mean it is included or available today.

The beta may admit both individuals using Agendity as consumers and business users. Requesting access does not create an account, promise admission or start a paid subscription. Admission requires approval of your email address and identity verification. Business-specific duties apply only where relevant to your use; no provision removes mandatory consumer rights.

2. Creating and refining characters

Your instructions may produce a design preview, vector artwork, a background, a persona, voice settings, animation settings or a combination of them. A preview lets you evaluate a visual direction before committing to the more expensive animation pipeline. Approval authorizes the next displayed stage and its disclosed cost; it does not guarantee that every generated detail will perfectly match your request.

Review characters, pronunciation, translations, gestures and generated statements before publication. AI can misunderstand instructions, make errors and produce similar results for different customers. We do not guarantee originality, exclusivity, accuracy or that generated material qualifies for copyright protection. A character’s apparent confidence or emotion is not evidence that its answer is correct.

Saved jobs can continue after you close the browser. Closing a page is not cancellation. Use the cancellation control when available. We will stop remaining work where reasonably possible; work already performed or a provider request already submitted may still incur the disclosed charge. The billing policy below governs the final charge.

3. Your content and generated assets

You keep the rights you already have in prompts, reference images, recordings, logos, knowledge and other material you supply. You must have the rights and permissions needed for us to process them for your requested use, including permission from identifiable people when required by law or the selected provider.

Between you and Agendity, and to the extent we can legally do so, we assign to you our rights in the character-specific artwork and backgrounds generated for your account. This does not transfer our software, runtime, rigs, reusable components, models, stock assets, trademarks or another person’s rights. Those remain subject to their applicable licenses. Your plan must identify any restrictions on commercial use, export or stock-voice usage before purchase.

You grant us permission to store, reproduce, transform, transmit and display your content only as needed to carry out your instructions, operate and secure the service, resolve support requests, enforce these terms or meet legal obligations. Providers performing that work may process the necessary content under the applicable arrangements. Publishing or embedding a release instructs us to deliver the selected assets to its audience.

We do not receive a general right to advertise with your private characters, recordings or prompts merely because you use the service. Public promotion, testimonials and customer-logo use require a separate permission. The Privacy Policy and the selected provider’s disclosed processing conditions govern personal data. Rights to generated artwork do not grant a right to impersonate someone or clone a stock voice.

4. People, voices and AI disclosure

Do not present an AI character as a real person, claim that a person endorsed it when they did not, or use a person’s face or voice to deceive. Obtain and keep the releases or consents needed for the intended use, duration, territory and audience. A publicly available photograph is not proof of permission for commercial endorsement or voice replication.

Use only voices you are authorized to use. Selecting a licensed stock voice does not give you ownership of the speaker’s identity or permission to recreate it elsewhere. Custom voice cloning, identity verification and biometric processing require separate safeguards and are not authorized simply by agreeing to these terms.

Clearly disclose that an interactive character is AI-generated. Keep required provenance and synthetic-content notices intact. A sports commentator must not suggest guaranteed outcomes, fabricate a live event or falsely claim to be an actual broadcaster. Your organization remains responsible for its regulated services and audience restrictions.

5. Customer websites and integrations

You may embed approved releases in your applications through supported interfaces and within your plan. A release is a snapshot of its character, background, persona, voice and other supported settings. Later edits do not silently change a pinned release. Hosted availability, supported versions, usage limits and the validity of access tokens still apply.

If you supply an existing voice stream, you control the originating chatbot, recording permissions and upstream provider relationship; Agendity supplies the supported character playback and synchronization. If you send chatbot replies for speech, Agendity processes that text through the selected voice route. If you enable a complete agent, its instructions, connected knowledge, tools and voice configuration determine the additional processing. These choices do not remove either party’s obligations for the parts it operates.

Give end users your own appropriate privacy notice and obtain any required permission before capturing audio or sending their data to us. Restrict access to API keys and issue embed credentials from a trusted backend. Do not expose vendor secrets in a browser, public repository or iframe URL. Keep customer systems compatible with supported interfaces and test interruption, language, latency and failure behavior before launch. A signed data processing agreement is required where we process personal data on your behalf and applicable law requires one.

6. Acceptable use and safety

The Acceptable Use Policy forms part of these terms. Do not use Agendity for unlawful content, fraud, non-consensual sexual content, child exploitation, deceptive impersonation, targeted harassment, unauthorized surveillance, credential theft or bypassing security and usage controls. Do not submit unnecessary sensitive personal data, credentials or confidential third-party material.

Agendity is not an emergency service or an autonomous professional decision-maker. Do not rely on it alone for medical, legal, financial or other high-impact decisions. Any regulated deployment requires an appropriate separate agreement and safeguards. Nothing here prevents lawful interoperability rights or responsible vulnerability reporting.

7. Plans, credits and payment

Before a purchase or paid operation, the service must show the relevant price, currency, billing interval, included usage and material limits. Credits measure eligible service usage; they are not money, a bank balance or an investment, and cannot be transferred or redeemed for cash except where required by law or expressly offered. Rollover, expiration, overages and auto-renewal apply only if clearly disclosed at purchase.

We may reserve credits against an operation’s estimate, then settle the charge and release unused reserved credits. An estimate is not a final invoice. A transport retry must not create a second charge for the same settled operation. We will correct verified duplicate or incorrect charges. A new variation or refinement you intentionally request is a separate operation even if it repeats earlier wording.

When subscriptions are enabled, renewal, cancellation, upgrade and refund terms will be displayed at checkout. No trial automatically becomes paid without the applicable price, timing and renewal being disclosed and accepted. Cancelling a subscription stops future renewals as shown in the billing interface; it does not automatically delete saved projects. Applicable consumer cancellation, refund and other mandatory rights are preserved. Taxes may apply as shown at checkout.

If payment fails, we may pause new paid operations after reasonable notice where practicable. We will not represent an unverified checkout redirect as payment confirmation. Contact us promptly to dispute a charge; the law’s mandatory dispute rights are not shortened by this request.

8. Availability, providers and changes

AI, voice and hosting providers can have outages, limits and changing capabilities. We will identify material processing providers and distinguish services we operate from those you connect yourself. A provider change that materially affects a feature, processing location or data use requires the relevant notice and, where necessary, updated consent or contract terms.

No fixed uptime, response time, recovery time or result quality is promised unless included in a signed service-level agreement. We will use reasonable care in operating the service and addressing faults. We will give reasonable advance notice of material deprecations when practicable; urgent security or legal changes may require immediate action. Paid customers’ remedies for a materially withdrawn contracted feature must be stated in the applicable order and comply with mandatory law.

9. Suspension, termination and data

You may stop using the service and request account closure. We may suspend proportionate portions of the service for serious abuse, security risk, legal requirements or a material breach. Where it is safe and practical, we will explain the reason and allow a reasonable opportunity to fix it. You can challenge an enforcement decision through the confirmed legal/support contact.

Termination ends hosted access and future processing, subject to completion or cancellation of in-flight work and applicable charges. Export and deletion options, operational retention, backup limits and legal holds are described in the Privacy Policy and any applicable data processing agreement. Archiving is not deletion. We cannot recall assets you or others have already downloaded or copied. We will not claim immediate erasure from all backups when that has not occurred.

10. Confidentiality and responsibility

Each party should protect non-public information received from the other using reasonable care and use it only for the agreed relationship. This does not restrict information independently developed, already lawfully known or publicly available without a breach, or disclosure legally required after notice when lawful. Customer content remains subject to the limited processing permission above, not a blanket public-use license.

To the extent permitted by applicable law, uncontracted AI results and beta functionality are supplied without a guarantee of fitness for a particular outcome. No term excludes rights or liability that cannot legally be excluded. These beta terms impose no monetary liability cap, additional indemnity, mandatory arbitration or class-action waiver. Any different commercial allocation requires a separately agreed contract or properly notified and accepted future terms.

11. Updates, disputes and contact

We will version the published terms and notify you of material changes before they apply when required. Changes do not retroactively rewrite completed purchases or waive accrued rights. Fresh affirmative acceptance will be requested where appropriate. Optional marketing and privacy consents are separate from agreement to these terms.

Agendity, Inc. is a Delaware corporation with a company address at 529 Main Street, Charlestown, MA 02129, United States. Our support and legal contact is support@agendity.com. These beta terms do not select an exclusive governing law, court or dispute mechanism. Incorporation in Delaware does not itself select the law governing this agreement. Applicable law determines jurisdiction, and your mandatory protections and remedies remain available. Any signed order or data processing agreement must state its precedence for its specific subject; these terms do not override mandatory law.